FAQs

Account

How do I update my email address?

Your email will have to be changed by our customer services team. Email your query to customerservice@rcni.com or call us on 029 2054 6450.

I’ve forgotten my password. How do I retrieve it?

If you forget your password just go to the forgotten password page, located on the sign in page, and request a new one. Enter your email address and we’ll send you a link so you can create a new one.

My subscription has expired. How do I renew?

You can renew your subscription online or over the phone. We have a range of different subscriptions options to choose from, you can view the different packages here.

How do I update my personal account details?

Once you are logged in, you can view your details in the My Account section of RCNi Learning. You will find this section in the drop down menu under your name which is located on the top right of the page. Our customer services team will help you to amend or update any of your details.

My account is locked. How do I get back in?

If you get locked out of your account you will have to wait 6 hours before logging back in. Alternatively, you can get in touch with our customer support team and they will unblock your access for you. You can call them on 029 2054 6450 or email customerservice@rcni.com.

What is your cancellation policy?

You can cancel at any time and you are protected by the Direct Debit guarantee. If you have paid for an annual subscription by Credit Card we will refund any unused months.

What if I’ve already registered on rcni.com?

If you are already registered on http://rcni.com/ you don’t need to register again to access the free modules. When taking out a personal subscription you should give details of the email address you use when accessing http://rcni.com/ and your account will be set up using these details.


 

Access

How do I access all of the modules on RCNi Learning?

 

You need to take out a personal subscription to RCNi Learning. Alternatively you can subscribe to the RCNi Ultimate package which includes RCNi Learning, RCNi Portfolio and an RCNi Journal of your choice. For further information about our subscription packages and price options, please visit our subscribe page.

 

I’ve just subscribed to RCNi Learning. How do I sign in for the first time?

 

You can sign in using the email address and password you provided during the online purchase when subscribing through our secure online shop. If however you subscribed over the phone, via post or at an event, you’ll receive an email from us once your account has been created.

 

This email contains a confirmation link that will guide you to a page on RCNi Learning, where you’ll be prompted to create your password.

 

If you don’t receive this email within 2 or 3 working days, please contact our customer services team on customerservice@rcni.com

 

I submitted a request to change my password but I have not received an email with further instructions, what should I do?

Please check your spam or junk folder. If you still can’t find an email from us please give us a call on 029 2054 6450.

Can I access RCNi Learning on a mobile device? Will my work be saved if I complete activities on a mobile device?

RCNi Learning works perfectly on a mobile device. You can even access it without an internet connection through our app. Any work completed will be saved and synced to your account once your device is reconnected to the internet.

Can I log into RCNi from any computer with my username and password?

Yes, you can log into RCNi Learning on any computer once you log in using the email address associated with your account.


 

Subscription

What is RCNi Learning?

RCNi Learning is an interactive online education resource designed to meet continuing professional development requirements. It also helps students bridge the gap between theory and practice.

What are the benefits of RCNi Learning?

  • RCNi Learning gives you access to hundreds of interactive learning modules on a wide variety of specialities. You can filter modules by career stage, and then select learning modules from a list of over 40 topics. You can also stop part way through a module – and pick up later where you left off.

  • Each module has been accredited by the RCN which means it has been subjected to a rigorous quality assessment process, and aims to promote best practice, provide effective education outcomes and improve patient care.

  • RCNi Learning works seamlessly across devices including smart phones and tablets. There’s even an app that lets you use it without access to the internet, so you can learn anytime, anyplace. Your work will sync to your account once your device is reconnected to the internet.

  • Modules are split into bite-size sections and include a pre-test quiz, time-out activities, case studies, glossaries, post-test quiz and an overall score which make the overall learning experience more manageable and easier to navigate.

  • You can track your progress and development and you will receive a certificate for each module you complete.

  • UK subscribers will also get access to RCNi Portfolio - a portfolio tool that’s built specifically around the NMC’s requirements. Any completed RCNi Learning modules can be saved directly to your RCNi Portfolio as evidence of personal CPD.


 

Why is this not part of my RCN membership?

RCNi is a wholly owned, yet independently run, subsidiary of the RCN. RCNi and the RCN are committed to providing you with all the inspiration and information you need to deliver best practice and support your professional development. That’s why we’ve created RCNi Learning – a new interactive, online education resource that will complement the range of services already available to you as part of your RCN membership.

As an RCN member you have access to the following learning and development services:

  • Learning Zone - A host of online CPD resources relating to nursing care, career development and workplace issues. Each topic is designed in bite-sized sections to provide flexibility for working through them at a time and pace that suits each you. The Learning Zone is currently undergoing development to enable it to be more responsive to future learning and development needs.

  • RCN Library - The RCN Library and Archive Services is Europe’s largest nursing resource, with a wealth of print and e-resources. Online services are available to members with links to specialised databases to search for information and access to more than 1,100 full text e-journals and 1,600 e-books covering all areas of nursing and allied health. The Library also offers online support, runs information skills training sessions and provides free literature searches for full members of the RCN.

  • Events - The RCN organises a UK-wide programme of professional conferences and events that can be used for continuing professional development, to keep you up to date, and provide you with networking opportunities

  • RCN Careers - The RCN's careers resources can help with finding the right job, tips on applications and interviews, or support with applying for a new job after a dismissal

  • Publications - The RCN publishes the monthly RCN Bulletin to keep you up to date on the latest news, views and features as well as promote the benefits of membership and the services of the College

For further information on these, please visit rcn.org.uk

RCNi Learning is available to you as an additional package to your RCN membership. RCNi Learning offers you a more enhanced learning experience that incorporates multimedia to deepen your understanding, and works perfectly on your smart phone or tablet. There’s also an app, so you can learn anytime, anyplace, without the need for an internet connection.

By subscribing to RCNi Learning you will gain access to an additional 120 learning modules (with more content to follow) on a wide variety of specialties. Modules are evidence-based and peer-reviewed by nursing and professional experts to ensure it promotes best practice.

And for just £8.00/£6.00 (depending if they are a qualified nurse or student) a month, you’ll also gain access to RCNi Portfolio (worth £4.50 a month) – a portfolio tool that’s built specifically around the NMC’s requirements. You can save all completed RCNi Learning modules straight to your RCNi Portfolio and start building your evidence of personal CPD.

To sample the free modules, simply register at rcnilearning.com.

Does my RCNi Learning subscription include access to RCNi Portfolio?

 

Yes as long as you hold a personal RCNi Learning subscription and you’re based in the UK. Subscribers outside the UK do not get access to RCNi Portfolio as part of their RCNi Learning subscription.

 

How do I access RCNi Portfolio as part of my RCNi Learning subscription?

 

To create a portfolio you will need to go to RCNi Portfolio, sign in using the same email and password and enter your revalidation date.

 

 

What are the differences between the personal subscription plans?

Whether you’re a student, newly qualified or experienced nurse, we have a range of resources to help you meet continuing professional development requirements. You can view all the different RCNi subscription packages here

What happens to the work I’ve saved after I cancel my subscription?

If you are a personal RCNi Learning subscriber and you cancel your subscription your data will remain on the system for 3 months. If you re-subscribe within the three month period, you will be able to access your saved work. If you do not re-subscribe within three months, your work will be lost.

How do I upgrade my current Journal/Portfolio subscription to include RCNi Learning?

RCNi Journal subscribers can upgrade to RCNI Ultimate package which includes access to RCNi Learning, the current journal, RCNi Portfolio and access to rcni.com.

RCNi Portfolio subscribers can upgrade to RCNi Learning which includes access to RCNi Learning and RCNi Portfolio. Alternatively, RCNi Portfolio subscribers can upgrade to RCNi Ultimate Package which includes access to RCNi Learning, a specific journal, RCNi Portfolio and access to rcni.com.

You can view our range of subscriptions here. Our customer services team will help you to upgrade your subscription. You can email customerservice@rcni.com or call 029 2054 6450.

What happens to the work I have saved in my current portfolio when I upgrade?

Your work will not be affected and will remain saved in your portfolio. Once you have upgraded to RCNi Learning, any completed modules can be saved directly to your portfolio as evidence of CPD. You can also write a reflective account on the module you have completed and save to your portfolio.

How do I download the app?

Your RCNi Learning subscription package includes the RCNi Learning app. The app is available to download from the App Store and Google Play.

 

How do I log in to the app?

Once you have downloaded the app, you will be able to log in using the same email and password that you use when accessing RCNi Learning on a desktop or laptop.

What devices does the app work on?

The app will work on any iOS or Android based smart phone or tablet.

What content is available to read offline?

Once downloaded you can view the modules offline and you can complete time outs. You will need to be online to sync your work with your RCNi Portfolio.

How do I use RCNi Learning offline?

To continue to learn offline you will need to download the RCNi Learning app. Once downloaded, you will need to log in using your email and password to begin.


 

Modules/Work completed

How long will each course/module take to complete?

On average, each RCNi Learning module takes an hour to complete. This excludes time-out activities and writing a reflective account which will be in addition to this.

Do I receive a certificate once I have successfully completed a module?

Yes, once you have completed a module you will be redirected to a page with an option to download a certificate for the work you have completed. UK personal customers will also have the option to add the learning module as completed CPD directly to their RCNi Portfolio. There is also an option to write a reflective account.

How do I track my progress?

Your progress is tracked within RCNi Learning. You can stop and start a module at any stage and pick up where you left off at a later stage. Pre-tests allow you to benchmark your current level of knowledge and allow you to compare it with your final score once you have completed a module. You can download a certificate for each completed module which will help you to keep records of all learning activities and CPD.

Does the pre-test count towards my final score?

No, the pre-test does not impact your final score.

Can I re-do a module?

 

Once you have completed a module and saved it, it is not possible to go back and view it. However, you are able to view your time out activities, reflective account and certificate. This information is stored under the “My modules” section. You can only take the post-test once and cannot re-do it, you can take the pre-tests as many times as you like in preparation for the final test.

I have returned to my module to continue and my Time Out activity is not there?  

 

Your time out activities are saved and stored in the “My modules” section. To view them, click on “My modules” and then click on the blue “Time out activities” button for whichever module you wish to view. This button will only be visible on modules where you have completed and saved time out activities.

Will new modules and updates be added frequently?

Yes, new modules and content will be added on a regular basis.

Is my work secure?

Yes, your work is safe and secure. Your account is password protected and data is held securely on a Cloud based web service located in Ireland, and is subject to EU data protection regulations.


 

General

What kind of help and support do you provide?

We provide email and telephone support during normal business hours. Email any queries or questions to customerservice@rcni.com or call us on 029 2054 6450. We have also created some helpful user guides and videos which will help you to get set up and start learning right away.

Is a free trial available?

Yes, we do offer a free trial to RCNi Learning. We have three free modules which you can sample by registering here. If you’ve already registered to rcni.com you don’t need to register again. Just sign in using your rcni.com email and password.


 

Institutional Access

Am I able to purchase a subscription for my institution?

Yes. For institutional subscription rates, please contact our sales team who will be able to provide you with a tailored quote. For UK enquiries please email rcnilearning@rcni.com. For overseas enquiries, please contact consortiasales@bmjgroup.com

Are free trials available for institutions?

Yes. For UK enquiries please email rcnilearning@rcni.com. For overseas enquiries, please contact consortiasales@bmjgroup.com

My organisation provides access to RCNi Learning and I am trying to log in for the first time. What steps do I need to take?

You will need to sign in to access RCNi Learning. Go to http://rcnilearning.com/ and sign in using your institutional email address.

I have access to RCNi Learning through my institution; can I access it at home?

Yes, you can access RCNi Learning at home as long as you sign-in using the email address associated with your RCNi Learning account. This will most likely be your institutional email.


 

I can log in from school/work but I can’t log in at home. Why?

You should be able to log in from home using the same email address that you use when logging in at your institution. If the issue persists please get in touch with our customer services team and they will review your account.

I have access to RCNi Learning through my institution and hold a personal RCNi Portfolio subscription. Can I save any completed learning activities directly to my Portfolio?

If you have access to RCNi Learning through your institution you cannot save any completed modules directly to your personal RCNi Portfolio. However, you will receive a certificate for each module you complete which you can print off and upload to your personal RCNi Portfolio. To log your hours as evidence of CPD, simply allocate the hours it took you to complete the learning module in the personal CPD section of your RCNi Portfolio. You also have the option to write a reflective account on the learning module you have completed.

Can I use the app through my institution’s subscription?

Yes, you will have access to the app through your institution’s subscription.


 

Health and Safety Information

Screen-based guidance

The UK Health and Safety Executive advises that users should carry out a mix of screen-based and non screen-based tasks to prevent fatigue and to vary visual and mental demands.

A summary of their guidance is provided below:

  • Breaks should be taken before the onset of fatigue and before productivity reduces.

  • The timing of the break is more important than its length.

  • Short, frequent breaks are more satisfactory than occasional, longer break.

  • Breaks should be taken away from the screen.

  • Informal breaks appear from study evidence to be more effective in relieving visual fatigue than formal rest breaks.

 

 

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