This learning module has been accredited by the Royal College of Nursing and was last updated in 2019.
All modules are subject to external double-blind peer review and checked for plagiarism using automated software.
Duration: 02:00:00 Type: CPD modules Level: Qualified Nurses, Students
Elaine Bramhall, Managing director, consultant and trainer, Effective Communication Matters, Manchester, England.
Develop effective communication skills and identify their role in compassionate nursing care. Adopting a more conscious style of communicating with patients and carers can improve health outcomes and patient satisfaction.
This learning module highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. Effective communication is central to the provision of compassionate, high-quality nursing care. The module aims to refresh and develop existing knowledge and understanding of effective communication skills. It encourages nurses to develop a more conscious style of communicating with patients and carers, with the aim of improving health outcomes and patient satisfaction.