Practical skills
How to build effective communication when meeting patients
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Course description
Update your knowledge and skills in how to build effective communication when meeting or introducing yourself to patients.
Learning aims and intended outcomes
After reading this module, you should be able to:
- Outline the process of introducing yourself to a patient
- Explain the different verbal and non-verbal communication considerations
- Discuss the importance of effective communication in enhancing care delivery
- Describe different communication models and techniques to improve the patient experience
Syllabus
- What do you know?
- Preparation and equipment
- Procedure
- Evidence base
- What have you learned?
- Reflective practice
Disclaimer
Please note that information provided by RCNi Learning is not sufficient to ensure competence in the skill. Assessment of competence should take place in line with local practice. Practice should always align with local protocols and procedures, latest guidelines and any regulatory code. All modules should currently be viewed together with available national and local Covid-19 guidelines. For advice, go to www.rcn.org.uk/covid-19
Syllabus
- What do you know?
- Preparation and equipment
- Procedure
- Evidence base
- What have you learned?
- Reflective practice
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