This practical learning module describes how to build effective communication when meeting or introducing yourself to a patient to help create a good therapeutic relationship. Effective verbal and non-verbal communication skills to engender mutual trust and respect and to underpin patient-centred care are discussed.

Disclaimer

Please note that information provided by RCNi Learning is not sufficient to ensure competence in the skill. Assessment of competence should take place in line with local practice. Practice should always align with local protocols and procedures, latest guidelines and any regulatory code. All modules should currently be viewed together with available national and local Covid-19 guidelines. For advice, go to www.rcn.org.uk/covid-19