Intended for healthcare professionals
RCNi interactive learning

CPD modules

Promoting effective communication skills in nursing practice

Author: Elaine Bramhall

Duration: 2 hours Last updated: 2020 Quality Assurance: Peer-reviewed Level: Students, Qualified nurses Language: English

Course description

The aim of this module is to increase readers' awareness and understanding of the role of effective collaborative communication in compassionate nursing care. The module can be used to help readers develop a more conscious style of communication, while enhancing their confidence and ability to notice and respond to patient cues.

Don't forget that you do not have to complete our two-hour learning modules all in one go. Tailor your learning to fit into your busy schedule by undertaking one or two sections at a time. You can stop and save your learning at any point and pick up where you left off when you return.

Learning aims and intended outcomes

  • Outline the role of effective communication in the provision of compassionate nursing care
  • Discuss barriers to effective communication
  • Describe the core communication skills required in healthcare settings
  • Integrate effective communication skills into clinical practice
  • Identify individual learning requirements and recognise the need for support and/or additional communication skills training


  • Introduction
  • Compassionate nursing care
  • Communication skills training
  • Barriers to effective communication
  • Effective communication skills
  • Cues
  • Conclusions


Elaine Bramhall
Managing director, consultant and trainer, Effective Communication Matters, Manchester, England.


Please note that information provided by RCNi Learning is not sufficient to ensure competence in the skill. Assessment of competence should take place in line with local practice. Practice should always align with local protocols and procedures, latest guidelines and any regulatory code. All modules should currently be viewed together with available national and local Covid-19 guidelines. For advice, go to


  • Introduction
  • Compassionate nursing care
  • Communication skills training
  • Barriers to effective communication
  • Effective communication skills
  • Cues
  • Conclusions

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