This learning module provides an overview of the barriers to providing patient-centred care and identifies how they can be overcome so that a patient's experience, values, needs and preferences in the planning, co-ordination and delivery of care are respected. Implementing a patient-centred care model improves outcomes, enables better use of resources, decreases costs and increases satisfaction with care.

Disclaimer

Please note that information provided by RCNi Learning is not sufficient to ensure competence in the skill. Assessment of competence should take place in line with local practice. Practice should always align with local protocols and procedures, latest guidelines and any regulatory code. All modules should currently be viewed together with available national and local Covid-19 guidelines. For advice, go to www.rcn.org.uk/covid-19/rcn-position