Course description

The aim of this module is to present nurses and nurse leaders with strategies to prevent and resolve patient stigmatisation. It explores the antecedents and consequences of patient stigmatisation with reference to the literature. It also explores the characteristics that distinguish professional nurse-patient interactions from social interpersonal interactions. A brief review of professional nursing ethics and Orlando's (1990) theory of the deliberative nursing process is undertaken. Consideration is given to leadership strategies to resolve nurse-patient conflict. Finally, proactive strategies to prevent difficult nurse-patient encounters are explored.

Don't forget that you do not have to complete our two-hour learning modules all in one go. Tailor your learning to fit into your busy schedule by undertaking one or two sections at a time. You can stop and save your learning at any point and pick up where you left off when you return.

Learning aims and intended outcomes

• Analyse the interactional factors that contribute to difficulties in nurse-patient encounters
• Examine patient stigmatisation and its consequences
• Outline the professional and ethical mandates to prevent and counteract patient stigmatisation
• Identify leadership strategies to promote patient and nurse dignity when patient stigmatisation has occurred
• Describe techniques used to prevent patient stigmatisation