This learning module highlights the importance of effective communication skills. It focuses on how they can be defined and the positive outcomes that result when they are applied to practice. The module encourages nurses to develop a more conscious style of communicating with patients and carers, with the aim of improving health outcomes and patient satisfaction.
Please note that information provided by RCNi Learning is not sufficient to ensure competence in the skill. Assessment of competence should take place in line with local practice. Practice should always align with local protocols and procedures, latest guidelines and any regulatory code. All modules should currently be viewed together with available national and local Covid-19 guidelines. For advice, go to www.rcn.org.uk/covid-19/rcn-position
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RCNi Learning is accredited by the RCN and includes CPD certificates
Personal revalidation portfolio to document learning. Download as a PDF to submit to the NMC
Log CPD hours, write a reflective account and save certificate into portfolio
Pre and post module tests let you measure your progress. Further reading list included